Refund policy
REFUND & RETURNS POLICY
Effective Date: [Current Date]
LT7 ONLINE LLC
544 N Rimsdale Ave, Covina, CA 91722
Phone: (213) 421-1561 | (213) 573-4130
Email: sales@lt7online.com
14-DAY RETURN POLICY
You have 14 days from the date you receive your product to request a return, no questions asked.
To be eligible for a return:
- Product must be in original condition
- Product must be in original packaging
- You must provide proof of purchase (order number or receipt)
HOW TO INITIATE A RETURN
- Contact us at sales@lt7online.com or call (213) 421-1561
- Provide your order number and reason for return
- We'll send you return shipping instructions within 3 business days
- Ship the product back within 10 days of receiving instructions
REFUND PROCESSING
Once we receive and inspect your return:
- Approved refunds are processed within 14 days
- Refunds are issued to your original payment method
- Original shipping costs are refunded (unless return is due to buyer's remorse)
- Return shipping costs are the customer's responsibility
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Custom-made or personalized products
- Products that have been installed or modified
- Items damaged due to misuse or improper installation
- Digital products or software after access is granted
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product:
- Inspect the package immediately upon delivery
- Report damage within 48 hours to sales@lt7online.com with photos
- We'll arrange a replacement or full refund at no cost to you
- Return shipping is FREE for damaged/defective items
DELIVERY TIMEFRAME
Orders are delivered within 30 days of purchase. If we cannot fulfill your order within this timeframe, we will:
- Notify you within 3 days
- Issue a full refund within 14 days
QUESTIONS?
Contact our customer service team:
📧 sales@lt7online.com
📞 (213) 421-1561
🕒 sunday - Friday, 8 AM - 5 PM PST
